Items can be returned up to 14 days after the purchase date and time. Any Items purchased over 14 days will not be returned.  Items returned must be photographed either in their unopened package or in an open package state, these photographs must be emailed to info@freshsupplyuk.com prior to any return or refund being agreed.  All return postage must be paid for by the buyer. 

Delivery of items normally takes between 3 - 5 days working days, UK Postage includes England, Scotland & Wales. Certain Regions may require an additional postage charge, Please contact us for details.  Northern Ireland and Republic of Ireland Delivery includes all regions.

We guarantee that the goods that we supply will be to the correct specification as advertised, however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to insure that all information provided is as accurate as possible.

We provide information on our site on an “as is” basis and make no representation and give no warranty of any kind.  Although we make every effort to ensure that it is accurate, complete and up to date we do not warrant that this information or content is accurate, complete or current.

We warrantee and represent that the goods are as described in the Products listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use before purchasing the item.

Outdoor Warranty

Please note that Greenhouse, Polytunnel, Chicken Houses, Marquees and Party Tent items are not warranted for damage due to wind or weather.  We suggest that the Items are anchored to the ground, and also that a trench is dug to submerge the item into the ground to provide additional stability.  The Build and construction guidelines we have documented and provided with items must be adhered to and followed.  

Polycarbonate Greenhouses are not warranted for damage due to wind or weather.  We suggest the item is anchored to the ground using the manufacturers recommended Aluminium base which is an optional accessory.

We are not responsible for adverse weather conditions to include ( Wind, Rain, Hail, Snow, or any type of flooding) that may have an adverse effect on your Item.