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Store Policy 

Terms and Conditions

Prices and Payment

All prices are quoted in EURO OR £ sterling.

Payment terms are cash, PayPal, credit/debit cards Postal order and cheque (subject to guarantee or clearance)

Trademarks, Logos and Pictures

Fresh Supply UK Trademarks, Logos or pictures may may not be used without written permission from Fresh Supply UK

During Viewings and appointments Pictures of our products may be taken for personal use, but may not be used or published on any other websites or publications, without written permission from Fresh Supply UK.


Delivery of items normally takes between 3 - 5 days, UK Postage includes England, Scotland & Wales. Certain Regions may require an additional postage charge, Please contact us for details.  Northern Ireland and Republic of Ireland Delivery includes all regions.


Items can be returned up to 14 days after the purchase date and time.  Any Items purchased over 14 days will not be returned.  Items returned must be photographed either in their unopened package or in an open package state, this must be emailed to us before returning the item.  All return postage must be paid for by the buyer.  When the item is returned we will check that it is of satisfactory condition for us to re-sale or return to the manufacturer.

Damaged Goods

All orders received  must be checked, and inspected in the presence of the carrier/courier. Please make sure the order is correct and no damage has occurred while in transit. If the package appears to be damaged in anyway, insist on writing a note on the carriers delivery consignment docket or screen. All/Any damaged goods must be reported to Fresh Supply within 48hrs of receiving  the order. Our carriers demand that all damaged goods must reported to them within 48hrs of delivery. It is solely the customers responsibility to inspect all goods at the time of delivery and report any damage to the courier and the courier company.  


As we are obliged to deal with all reported transit damage, we ask our customers to deal promptly with any issues on receipt of goods. Should you notice any damage to the received goods, it is very important and advised to contact the courier company and Fresh Supply immediately. Remember to photograph the damaged goods preferably with or within the original packaging and email the images and relevant information to All damaged goods must be returned with the original packaging/labels. All returning goods deemed damaged will be inspected and accessed by Fresh Supply. Once it's been established and satisfactorily deemed that the product(s) are damaged and based on a customer report(s), which will also include photographic and written evidence. On agreement between the customer and the company, a like for like or similar priced product replacement will be issued at the earliest convenience. Alternatively a credit note or a full refund for the original purchase price will be issued within 7 working days from the date the returning goods are received. A reverse pick-up fee and new dispatch fee may charged on all orders not reported within a 48 hour period of receiving the delivery. The customer may liable for a 15% handling, and re-stocking charge on all returned goods after the 48 hour period has ended.


We guarantee that the goods that we supply will be to the correct specification as advertised, however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering. We try to insure that all information provided is as accurate as possible.


Items can be returned up to 14 days after the purchase date and time.  Any Items purchased over 14 days will not be returned.  Items returned must be photographed either in their unopened package or in an open package state, and this must be emailed to us before returning the item.  All return postage must be paid for by the buyer.  When the item is returned we will check that it is of satisfactory condition for us to re-sale or return to the manufacturer.


Information on our site is on an “as is” basis and we Fresh Supply make no representation and give no warranty of any kind.  Although we make every effort to ensure that it is accurate, complete and up to date we do not warrant that this information or content is accurate, complete or current.


We warrantee and represent that the goods are as described in the Products listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use before purchasing the item. 

Outdoor Warranty

Please note that Greenhouse, Polytunnel, Marquee, Chicken House, or any other type of outdoor product listed on our site, are not warranted for damage due to wind or weather. We suggest that the Items are anchored to the ground, using a foundation or weights and also that a trench is dug to submerge the item into the ground to provide additional stability.  The Build and construction guidelines we have documented and provided with items must be adhered to and followed.


Polycarbonate Greenhouses are not warranted for damage due to wind or weather.  We suggest the item is anchored to the ground using the manufacturers recommended Aluminium base which is an optional accessory.


We are not responsible for adverse weather conditions to include ( Wind, Rain, Hail, Snow, or any type of flooding) that may have an adverse effect on your Item.  These include any type of damage to the item including rust, rips or wear and tear caused by the weather elements outlined above.


It is your responsibility to secure the Polytunnel, Greenhouse, Marquees, Chicken Houses etc adequately and prevent it from injuring materials and people.

Our Polytunnels, Greenhouses, Marquees, Chicken houses etc are only intended as a seasonal form of coverage and not as a permanent structure.

During windy weather, we advise you to secure your Polytunnel, Greenhouse, Marquees, Chicken Houses etc and in the case of strong wind, take it down completely and store it in a shed or garage until the weather improves.

During windy or stormy weather we advise that you take the necessary action to remove the Polytunnel cover from the Polytunnel frame and store it inside until the storm is over.


Overall, we advise you to place your Polytunnel, Greenhouse, Marquees, Chicken Houses etc  in the shade of a building, trees or other shaded area that will protect the Polytunnel, Greenhouse, Marquees, Chicken Houses etc from consistent strong and direct wind.

When it rains, water may pile up on top of your Polytunnel, Greenhouse, Marquees, Chicken Houses etc  causing it to collapse. It is your responsibility to keep the roof of the Polytunnel, Greenhouse, Marquees, Chicken Houses etc  free of gathering water. Be sure that the cover is fully extended - please remove standing water that builds up during rainfall.

When it snows, snow may pile up on the top of your Polytunnel, Greenhouse, Marquees, Chicken Houses etc . Wet and heavy snow may items  to collapse. It is your responsibility to remove snow from the roof of your Polytunnel, Greenhouse, Marquees, Chicken Houses etc and save the structure from damage.

Please be sure that your Polytunnel, Greenhouse, Marquees, Chicken Houses etc are completely dry before you take it down and pack it up. This will minimise the risk of mould and mildew.

Do not pack or unpack your Polytunnel, Greenhouse, Marquees, Chicken Houses etc at temperatures below zero. Doing so may damage the cover.

Do not use open fire, welding equipment or other sources of ignition, inside or close to the Polytunnel, Greenhouse, Marquees, Chicken Houses etc.

Please note that the Fresh Supply warranty applies only to the normal use of the product happening in accordance with the written instructions in your manual. The warranty does not cover normal wear and tear. It does not cover damage, defect, wear and tear caused by misuse, poor maintenance, abuse, unauthorized modification or exposure to bad weather conditions either. (See above.)

We recommend you to check whether your Polytunnel, Greenhouse, Marquees, Chicken Houses etc is covered by your home contents insurance. If not they should be placed on your home contents insurance.


Fresh Supply, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any of Fresh Supply UK products or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.

Fresh Supply UK does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.

Modification of Terms and Conditions

Fresh Supply UK reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our Fresh Supply websites. The conditions are intended to be applied retrospectively. Fresh Supply reserves the right not to provide notice.

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Cookies and our site

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.


We uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

Our website ( and (  uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:
● Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

● Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

● Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

● Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:





Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 6 Months.

If you don’t want us to process your data anymore, please contact us at [] .

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at []

Payment Methods

- Credit / Debit Cards

- Offline Payments

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